CHANGE MANAGEMENT

What is change management?

Change management is a systematic and structured process of developing and implementing strategies and interventions for organizations transitioning from current state to a desired state (Wang.G.G & Sun.J.Y 2012)

Change management is defined as the process of achieving the smooth implementation of change by planning and introducing it systematically, taking into account the likelihood of it being resisted (Armstrong, 2014)

Image 1: Change management (Flevy.com)

Types of change

As per Armstrong, there are three types of change: strategic, operational, and transformational.

Strategic change is concerned with broad, long-term and organization-wide issues involving change. It is about moving to a future state that has been defined generally in terms of strategic vision and scope. It will cover the purpose and mission of the organization, its corporate philosophy on such matters as growth, quality, innovation and values concerning employees and customers, competitive positioning and strategic goals for achieving and maintaining competitive advantage and for product-market development.

Operational change relates to new systems, procedures, structures or technology that will have an immediate effect on working arrangements within a part of the organization. But its impact on people can be more significant than broader strategic change and it must be handled just as carefully.

Transformational change takes place when there are fundamental and comprehensive changes in structures, processes and behaviors that have a dramatic effect on the ways in which the organization functions.

Change management concept and models (Hamdo.S.S, 2021).

  • Adkar Model
  • Kurt Lewin’s Change Management Model
  • Kotter’s 8 Steps Change Management Model
  • Mckinsey 7s Model

 

Impacts of Organizational Change on Employees

Change is an inevitable necessity for any business to be able to level up. However, it is not always welcomed with open arms by employees. Fear is a natural reaction that adjustments ignites and the mystery that comes with change. The tough truth is that a business can never make take step forward without making a transition. Below are some of the most popular reasons why employees are rebellious (Tichy.G, 2020).

  • Job Security Fears
  • Poor Communication of impact of change
  • Fear of Failure
  • No Reward for the Employees?
  • Bad Timing of Change
  • Experience related to previous change.


Role of Human Resources Management in Change Management.

It’s just that we humans hate change, we like our security, and we don’t want to live in a constant sense of danger. This is a huge challenge for Human Resources staff. Simply put, Human Resources and Program Managers are “destined” to work closely together. They have a shared interest in making sure the change goes well, is implemented successfully, and that employees get used to the change in their work and start using it every day.

Roles of HR in change management

  • Change leader or owner,
  • Change advisor,
  • Change educator,
  • Change participant,
  • Change watchdog,
  • Establishes change agenda,
  • Recruitment roles,
  • Training managers,
  • Employee relations roles,

 

Image 2: Change Management as an ongoing HR Challenge (hrmhandbook.com)
 

Conclusion

Organizational change inevitable due the environmental vulnerability in which they exist. Every organization must accept change to sustain. At the same time the organizations should manage its change properly to succeed the change itself. In case if the organization fails to manage the change process effective it will the key reason for the organizational downfall.


Reference

Wang.G.G & Sun.J.Y 2012, Change Management (Available at) https://www.researchgate.net/publication/315745050_Change_Management (Accessed on May 2023)

Armstrong, 2014. Armstrong’s handbook of human resource management practice, (Available at) https://nscpolteksby.ac.id/ebook/files/Ebook/Business%20Administration/ARMSTRONGS%20HANDBOOK%20OF%20HUMAN%20RESOURCE%20MANAGEMENT%20PRACTICE/25%20-%20Change%20Management.pdf (Accessed on May 2023)

Tichy.G, 2020. Impacts of Organisational Change on Employees (Available at) https://www.stratecta.exchange/impacts-of-organisational-change-on-employees/ (Accessed on May 2023)

Image 1, Change Management (Available at) https://flevy.com/browse/marketplace/change-management-poster-5319 (Accessed on May 2023)

Hamdo.S.S, 2021. Change Management Models: A Comparative Review (Available at) https://www.researchgate.net/publication/353390486_Change_Management_Models_A_Comparative_Review (Accessed on May 2021)

Hrmhandbook.com (Available at) https://hrmhandbook.com/agenda/hr-challenges/change-management/ (Accessed on May 2023)

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